Contact Us
We welcome your inquiries about 5G technology, coverage information, and general questions. Please note that we are an independent informational resource and not affiliated with any telecommunications provider or internet service operator.
Contact Information
Mailing Address
5G Internet Australia
Level 10, 123 George Street
Sydney NSW 2000
Australia
General Inquiries:
info@5ginternetaustralia.com.au
Technical Information:
technical@5ginternetaustralia.com.au
Phone
Information Line:
+61 2 9000 0000
Monday to Friday: 9:00 AM - 5:00 PM AEST
Excluding public holidays
Office Hours
Monday to Friday: 9:00 AM - 5:00 PM AEST
Saturday & Sunday: Closed
Public Holidays: Closed
Please note: This office is for informational inquiries only. We do not provide telecommunications services or manage mobile plans.
Send Us a Message
Use the form below to send us your inquiry. We aim to respond to all messages within 2-3 business days. Please ensure you provide accurate contact information so we can respond to your inquiry.
Please Note: This form is for informational inquiries only. We cannot assist with mobile plans, billing inquiries, service activation, or technical support for specific telecommunications providers. For these matters, please contact your service provider directly.
What We Can Help With
As an independent informational resource, we can assist with:
- General Information: Providing general information about 5G technology, capabilities, and deployment
- Coverage Questions: Answering questions about 5G coverage patterns and deployment strategies
- Technical Explanations: Explaining technical aspects of 5G technology in accessible terms
- Website Feedback: Receiving feedback about our website content, accuracy, and suggestions for improvement
- Information Corrections: Receiving reports about potentially inaccurate or outdated information
- Educational Resources: Providing additional educational materials or references about 5G technology
We are unable to assist with:
- Specific service provider inquiries or technical support
- Mobile plan recommendations or comparisons
- Billing or account management issues
- Service activation or cancellation requests
- Device troubleshooting for specific providers
- Coverage verification for specific addresses (please use provider coverage check tools)
Response Times
We strive to respond to all inquiries as quickly as possible. Our typical response times are:
- General Inquiries: 2-3 business days
- Technical Questions: 3-5 business days (may require additional research)
- Information Corrections: 5-7 business days (requires verification)
- Website Feedback: 2-3 business days
Response times may be longer during periods of high inquiry volume or public holidays. If your inquiry is urgent, please consider calling during office hours.
Important: We prioritize inquiries in the order they are received. Sending multiple messages about the same inquiry will not result in faster response times and may actually delay our response.
Privacy and Data Collection
Your privacy is important to us. When you contact us, please be aware that:
- Any information you provide (name, email, phone number, message) will be used solely for responding to your inquiry
- We do not share your contact information with third parties for marketing purposes
- Your inquiry and contact details may be retained for our records for a reasonable period
- We do not collect or store sensitive personal information beyond what is necessary to respond to your inquiry
- Communication via email may not be secure; avoid including sensitive personal information in your messages
- By submitting the contact form, you consent to us using your information to respond to your inquiry
For detailed information about our privacy practices, please refer to our Privacy Policy.
Alternative Resources
Before contacting us, you may find the answer to your question in our existing resources:
- FAQ Section: Our comprehensive FAQ covers many common questions about 5G technology
- Coverage Map: General coverage information for Australia is available on our Coverage Map page
- Technology & Benefits: Detailed technical information is available on our Technology page
- Provider Resources: For specific service provider information, visit their official websites
- ACMA: The Australian Communications and Media Authority provides regulatory information
- AMTA: The Australian Mobile Telecommunications Association offers educational resources
Checking these resources first may provide the information you need more quickly than contacting us directly.