Cookie Policy
Last Updated: January 2024
This Cookie Policy explains how 5G Internet Australia uses cookies and similar tracking technologies on our website. Please read this policy carefully to understand how we use cookies and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
1.1 How Cookies Work
When you visit our website, we may send one or more cookies to your device. Your browser stores these cookies and sends them back to our website on subsequent visits. Cookies allow us to:
- Remember your preferences and settings
- Recognise you when you return to our website
- Understand how you use our website
- Improve website performance and functionality
- Provide personalised content and experiences
1.2 Types of Cookies
Cookies can be categorised in several ways:
- By Origin: First-party cookies (set by our website) vs. third-party cookies (set by other domains)
- By Duration: Session cookies (deleted when you close your browser) vs. persistent cookies (remain until they expire or are deleted)
- By Purpose: Essential, functional, performance, and targeting cookies
2. Cookies We Use
We use the following types of cookies on our website:
2.1 Essential Cookies
These cookies are strictly necessary for the website to function properly. They enable core functionality such as:
- Security authentication and fraud prevention
- Maintaining user session state
- Managing website traffic and load balancing
- Enabling shopping cart or form functionality (where applicable)
Note: These cookies cannot be disabled as they are essential for the website to operate. Disabling them may prevent you from using certain features of the website.
2.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information about:
- Pages visited and time spent on pages
- Browsing paths through the website
- Error messages encountered
- Browser and device types
- Geographic location (based on IP address)
This information helps us improve website performance, identify popular content, and understand user behaviour. The data collected is anonymised and aggregated.
2.3 Functional Cookies
These cookies enable enhanced functionality and personalisation, including:
- Remembering your preferences and settings
- Providing customised content based on your choices
- Enabling social media features
- Remembering if you have completed a survey or form
These cookies are not essential for the website to function but enhance your user experience.
2.4 Targeting or Advertising Cookies
Important: We do not use targeting or advertising cookies on our website. We do not:
- Track users across websites for advertising purposes
- Collect information for targeted advertising
- Share data with third-party advertising networks
- Engage in behavioural advertising or remarketing
3. Third-Party Cookies
Some cookies on our website may be set by third-party services we use to operate and improve our website. These include:
3.1 Analytics Services
We may use analytics services such as Google Analytics to understand how visitors use our website. These services may set cookies to:
- Collect anonymous usage statistics
- Analyze traffic patterns and user behaviour
- Generate reports on website performance
These services may operate in accordance with their own privacy policies. We encourage you to review these policies for more information about their cookie practices.
3.2 Content Delivery Networks
We may use content delivery networks (CDNs) to deliver website content efficiently. These services may set cookies for:
- Optimising content delivery
- Managing website performance
- Ensuring content security
3.3 Embedded Content
If our website contains embedded content (such as videos, maps, or social media posts), these embedded services may set their own cookies. We have limited control over these cookies and recommend reviewing the relevant third-party's cookie policy.
4. Managing Your Cookie Preferences
You have control over the cookies that are stored on your device. You can manage your cookie preferences through:
4.1 Browser Settings
Most web browsers allow you to control cookies through their settings. Options typically include:
- Blocking All Cookies: Prevent websites from setting any cookies
- Blocking Third-Party Cookies: Allow only first-party cookies
- Deleting Existing Cookies: Remove cookies already stored on your device
- Setting Notifications: Receive alerts when a cookie is being set
- Creating Exceptions: Allow cookies from specific websites while blocking others
To manage cookies in your browser, visit the browser's settings or preferences menu. Look for the privacy or security section to find cookie controls.
4.2 Common Browser Instructions
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Manage cookies
4.3 Impact of Disabling Cookies
Disabling cookies may affect your experience on our website and others. Potential impacts include:
- Some website features may not work properly
- Preferences and settings may not be saved
- Website performance may be reduced
- You may need to re-enter information multiple times
- Personalised content may not be available
Essential cookies: Disabling essential cookies will prevent you from accessing basic website functionality.
5. Cookie Consent
When you first visit our website, you may be presented with a cookie consent banner. This banner informs you about our use of cookies and allows you to make choices about which cookies you accept.
5.1 Your Consent Choices
You may be offered the following options:
- Accept All Cookies: Accept all cookies, including non-essential cookies
- Reject Non-Essential Cookies: Accept only essential cookies required for the website to function
- Customise Preferences: Choose which categories of cookies to accept or reject
5.2 Changing Your Consent
You can change your cookie preferences at any time by:
- Using the cookie consent banner when it appears
- Adjusting your browser settings as described above
- Using any cookie preference controls provided on our website
Your consent choices will be saved and respected on subsequent visits, unless you change them or clear your browser cookies.
6. Cookie Lifespan
Different types of cookies have different lifespans:
- Session Cookies: These are temporary cookies that are deleted when you close your browser
- Persistent Cookies: These remain on your device until they expire or are manually deleted. Expiration periods vary depending on the cookie's purpose, ranging from a few hours to several years
6.1 Renewal of Cookies
Persistent cookies may be renewed each time you visit our website, extending their expiration date. This helps maintain your preferences and settings over time.
7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, applicable laws, or best practices. We will notify you of material changes by:
- Posting the updated policy on our website with a revised "Last Updated" date
- Providing prominent notice on our website
- Displaying a new cookie consent banner if our cookie practices change significantly
Your continued use of our website after any changes to this Cookie Policy constitutes your acceptance of the updated policy.
8. Additional Information
8.1 Browser Fingerprinting
We do not use browser fingerprinting techniques to track users. We rely solely on cookies and standard web analytics to understand website usage.
8.2 Do Not Track
We respect Do Not Track (DNT) browser signals. If your browser sends a DNT signal, we will not use non-essential cookies for analytics purposes.
8.3 Local Storage
In addition to cookies, we may use browser local storage and similar technologies for certain functionality. These are managed similarly to cookies and are subject to this Cookie Policy.
9. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
- Email: privacy@5ginternetaustralia.com.au
- Phone: +61 2 9000 0000
- Mail: 5G Internet Australia, Level 10, 123 George Street, Sydney NSW 2000, Australia
For more information about how we handle your personal information, please refer to our Privacy Policy.